FAQs

Frequently Asked Questions

If you do not find the answer you are looking for please use the 'Chat Now' option at the bottom right of the page.

How do you use wax melts/wax warmer?

1. Place one tealight inside your wax melt burner and light it.

2. Place one wax melt on top of your wax melt burner and allow it to melt fully.

3. Once the tealight burns out the wax will solidify until you next use it. You can either add a further wax melt on top of the solidified wax or slightly melt the existing wax until you can remove it safely and place a fresh wax melt on top of the burner instead.

 

What are the benefits of soy wax?

All of our wax products are made from soy wax which has many environmental and health benefits.. Here are some of our top reasons for choosing soy wax candles:

Soy wax is a vegetable wax made from the oil of soybeans. It is vegan and eco-friendly.

Soy wax burns on average 40-50% slower than paraffin wax, resulting in long-lasting candles and giving you better value for money.

Soy washes away with warm soapy water making it easy to clean your candle trays or wax warmers,

Soy wax is clean burning and doesn't release toxins, carcinogens or pollutants which means it's less likely to trigger allergies unlike traditional paraffin wax.

Soy wax won't release petrol-carbon soot like you get from paraffin candles meaning no oily black marks on your walls.

 

Shipping

UK standard 3-5 working days: £3.99. Up to 15 prints alone £2.99. 

UK Express 1-2 working days £5.99. 

Republic of Ireland, France, Germany, Denmark, Monaco: Dependant on weight - £11.99/£25.99. Up to 15 prints alone £9.85.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden: Dependant on weight - £11.99. Up to 15 prints alone £9.85.

USA: At this moment in time we can only ship prints to the USA. Up to 15 prints: £12.99

Shipping prices depend on weight. If you do not see standard delivery listed at the checkout this means your parcel is too heavy and will need to be shipped via express delivery.

Shipping times will vary depending on location, shipment method and other factors including, but not limited to postal and courier industry delays of which are out of The NEALON Home Edits control. We do not guarantee delivery times.

The NEALON Home Edit aims to dispatch all orders within 1 business day of an order being placed.

All orders placed via the online store will receive an email receipt with delivery tracking information once the order has been fulfilled and dispatched.

We are working daily on providing international shipping and already have over 25 different countries listed. If you do not see your country in the shipping list please contact us and we will prioritise you the best we can.